About Us

The Vinyl Queen was created in 2020. We are here to make a difference to your organised space, providing beautiful vinyl decals for all aspects in your life.

Pantry labels, Herb and Spice labels, Name decals, Storage labels for all areas of your home and office, Small car and truck decals also available. We custom design each order and take pride in producing top quality products.

If you have something special you would like made email us thevinylqueen.nz@gmail.com and we can process your order manually and discuss all aspects of your design with you set by set. We love that personal touch and sometimes going back to basics is the best way for your design to come to life.

IMPORTANT INFO TO KNOW

Ordering From The Vinyl Queen

All orders are made at the time of purchasing or near after, however it can get quite busy so please allow for your order to take between 2-10 working days to be made (depending on size of order). If you have a specific date your order is required by please email thevinylqueen.nz@gmail.com to check that we can ensure delivery can happen required. 

Our Returns Policy

As stated above all of our items are custom made at the time of purchase we are unable to accept returns or exchanges, we may get you to proof some items on request. But we ask that you please choose carefully. Happy customers are really important to us, and we want you to be happy with your purchase. In the unfortunate event you really aren't happy with your purchase, please make contact with us to discuss by emailing us thevinylqueen.nz@gmail.com. We take great care in creating these items for you and all items are checked prior to shipping, however in the unlikely event that you find an item faulty, please contact us to discuss replacement, alternative item or a refund. Shipping costs are non-refundable.

New Zealand Shipping

When ordering from us you can expect delivery in 3 to 5 working days unless delivery is delayed by unforeseen circumstances beyond our control. We do our very best to offer quick and reliable delivery NZ post and courier services. They are tracked and I will email you with the tracking number once it had been sent. Rural delivery will take longer and is dependant on the local delivery services in your area. These delivery times are out of our control. 

Shipping Costs

  • ParcelPost Courier $7 (Urban Courier)

  • ParcelPost Courier & Rural Delivery $11 (Rural+Courier)

  • International postage only on enquiry

  • Pick ups for locals only. Collection from Rolleston. If you select this item and are not from the region you will be required to pay shipping costs prior to products being made.

FAQ:

Are these labels/decals water proof and can I put them in the dishwasher?

Yes they are and yes you can but hand washing with lengthen the life span of your labels.

What can I stick my labels to?

We recommend our labels and vinyl decals be stuck to gloss or semi gloss flat surfaces like glass, plastic, painted wood, laminate, metal etc.

What should I not stick my labels to?

As our vinyl is high tack, do not stick these to anywhere where you plan to remove them again eg. internal walls or doors. The vinyl will take wall paper and paint with them on removal. Applying our labels to these surfaces are at your own risk. You can always contact me to check before placing an order.

Do I get application Instructions with my order?

Yes you sure will. I send them with every order, including standard adhesive vinyl and iron on vinyl.

Can I contact you with a custom design?

Yes of course, contact me for any enquiries. I love doing custom work. It will be based on my website pricing but often a custom price is needed depending on the custom design requested and how much work is required to complete the project.

Can you design me a new logo and branding for my small business?

If you are wanting a new logo design or any branding for your business please get in touch. I can discuss all options etc with you to ensure you are getting exactly what you are after. I have done all design work for my own website/business, and a few other businesses also. I’m always happy to help.